Grays Custom Sourcing

Grays Custom Sourcing



 All custom sourced orders purchased via this link are final sale items, they are non-refundable, nor are they available for exchange under any circumstances.

They fall into the final sale category as they are not items stocked by us, but purchased via a third party in order to fulfil your request, therefore they are personalised goods. 


Custom Order 

Want something specific to match an item you already have? Seen an item on instagram you love but dont love the price tag, msg us with a picture and we will do our best to source the item for you through our experienced manufacturers.

- Ensure you have contacted us with correct colour and size (if applicable)

- In the unlikely case that your item is faulty we will replace it 

- Final Sale Item (No Refunds Due To Hygiene)

  • Returns & Exchanges

    At Grays Jewellery & Co we don’t like idea of wearing jewellery that may have been tried on by someone else!

    Due to this and hygiene reasons we are unable to offer exchanges or refunds for our jewellery products.

    It is essential that you have accurately measured for your jewellery, whether at home or by a jeweller. Please read the item specifics including specification, and metals used if you have skin sensitivities to certain metals.

  • Jewellery Care

    The following tips will ensure you receive the longest life of any item you purchase.

    After wear, use the soft lint cleaning cloth included in your order to thoroughly clean your item removing any natural skin oils that can cause oxidisation.

    Always make sure you apply all cosmetic products including: make up, perfumes and hairspray before wearing your jewellery.

    Harsh chemicals including chlorine can damage the gemstones and/or metal. Make sure you remove your item before cleaning, swimming, bathing and showering.

    We do not recommend sleeping in your jewellery and advise storing your items separately in the dust bag or ring box you received it in.