Delivery & Returns
United Kingdom £1.99 (delivery 3-5 working days)
FREE (when you spend £15 or more)
Republic of Ireland £1.99 (3-5 working days)
FREE (when you spend £35 or more)
International £6.99 (5-7 working days)
FREE (when you spend £50 or more)
Orders will be dispatched within 24-48 Hours
(Orders placed Monday-Friday and Sunday will be posted the following day)
(Orders placed on Saturdays after Midday will be posted first thing Monday morning)
Grays Jewellery Co is not responsible for a delayed service by Royal Mail during the coronavirus pandemic.
All orders will be tracked. If there is a delay please contact us so we can check the status of your parcel.
Please note 3-5 working days is the guideline that Royal Mail specifies, however can sometimes take up to 9 working days. An item is not considered 'lost' until 10 working days have passed from the latest possible arrival date, at which point we can open a case with royal mail.
Please always check with neighbours and safe places including bins, porches and outhouses.
Once an item is marked 'delivered' by Royal Mail Grays Jewellery Co is no longer responsible for the parcel, as we are unable to then open a case. It will then be the buyers responsibility to open a case with royal mail. Please still contact us as we will be able to supply the details you need.
Custom Sourced Items may take up to 6 weeks as this process is for made to order items to your specifications, then send the item to us for a Quality Check before it is shipped out to you.
Custom Sourced Items are subject to discussion via email or DM and may carry a Fee of up to 80% deposit, the remainder will be due once the quality check is approved before it is shipped out to you. Custom Source items are Final Sale items and therefore Non-refundable/exchangeable. For this reason please make sure you measure for your item correctly.
Please read the returns policy on each individual listing, some of our items are final sale items,due to hygiene purposes ie hair accessories/earrings.
Custom Sourced pieces and Personalised Items are final sale items and non-refundable as they are made to order.
Faulty Items -
Items deemed faulty must be reported to us within 14 days from the delivery date, such items will be replaced once the item has been returned and inspected by us, should the item be out of stock we will offer a store credit against your next order.
***If the item(s) have been mistreated or damaged they will NOT be replaced nor will a store credit be offered, we are unable to assume responsibility for any damages of any Grays Jewellery Co item which might incur if not cared for in the way that is stated in the care instructions stated on our care page.
Links that are pulled apart due to carelessness on bracelets and necklaces will NOT be replaced, we usually request a photo of the item and our supplier will determine if in fact the item is faulty. We clearly state our items are delicate and require care when applying, wearing and removing.
If you are purchasing an item which has a stone or multiple stones, please take extra with the setting. We are unable to repair jewellery and if a setting is damaged due to trauma which in turn causes a stone to fall out, we are not liable to replace this item. Settings can be damaged by any applied pressure (eg carrying a heavy item, hitting a hard surface inadvertently with any force or snagging on material.)
All items must be returned in the original packaging.
Exchanges - The Item MUST be returned within 14 working days! Should you need to exchange an item please get in contact with us via email or direct message the Grays Jewellery Co Instagram account. Once the item is received by us and we have confirmed the piece(s) have not been worn, OR show signs of damage OR wear (ie scratches) we will replace the item, should the item be out of stock the buyer will have the option to wait until the next restock or receive a store credit code which they can use immediately to purchase an alternative item.
It is the buyers responsibility to pay the returns postage fees.